When an accident takes place or something goes wrong with the technical parts of a vehicle, many drivers will take their cars to the nearest auto shop for assistance. While there may be many mechanics ready to help, many vehicle owners wonder how they can be certain their cars are receiving quality care.
It’s important to check out an auto shop before you bring your car in for a fix. If you can’t trust your auto shop, then you may be in for many more trips to fix your car. The following are several items to look for when searching for a trustworthy and skilled auto shop in Norwalk, OH:
- Friends and family recommend the shop. If you’re not sure where to begin your search, start by asking friends and family if there is an auto shop they have used and recommend. A recommendation is the best form of compliment a mechanic can receive. When an auto shop is referred it means customers had a stellar experience. It also means the auto shop is reliable and hasn’t caused any significant problems or damage to your friend or family member’s car.
- The shop is willing to give you a quote. After you narrow your list down of auto shops based on recommendations, the next step is to ask a mechanic for a quote. Reliable auto shops should be willing to give you an estimate of what it will cost to repair your vehicle. If they aren’t willing, that may be a sign the auto shop is not the right fit. If the shop does give you a quote, make sure all repair costs and all labor costs are accounted for so you won’t be surprised when the bill comes.
- The shop has a limited number of complaints. Before you completely settle on an auto shop, make sure you check with the Better Business Bureau. The Better Business Bureau keeps a list of customer complaints and business performance for many different companies, even auto repair shops. A quick check can warn you of issues others have had with the auto shop, so you can address them right away. If you notice that a complaint list is rather long or the business’ score is low you may want to work with a different auto shop.
- The shop or mechanic is certified. The most reliable mechanics are certified by the National Institute for Automotive Service Excellence, also known as ASE. This organization maintains high standards within the auto repair industry. Mechanics with this certification have to meet certain standards that show trustworthiness and skill. More often than not, certified companies or professionals will advertise their accreditation, however, it’s still wise to ask for proof. If an auto shop isn’t certified, it’s a better use of money and time to take your vehicle elsewhere.
If all four of these criteria turn out to be true, it’s likely that you’ve selected a trustworthy auto shop. The added effort and research will be worth it for the peace of mind you’ll feel while your vehicle is under repair. To find a quality auto shop in Norwalk, OH, visit Hy-Tek Truck & Auto Center, LTD.